• Oman Air and Muscat Duty Free awarded Inflight Retailer of the year 2017

    Wed, 01 November 2017

    Oman Air and Muscat Duty Free (MDF) were awarded the Inflight Retailer of the year 2017 during the annual Frontier Awards on 6th October, at Palm Beach in Cannes, France.

    The award was one of 17 presented during the glittering ceremony across a wide range of categories that recognizes the best of duty free and travel retail industries with the attendance of more than 650 guests.

    On hand to accept the award was MDF, General Manager, Martin Mullen and Inflight Duty Free Manager, Abbas Sherwala.

    Oman Air and MDF’s Inflight program faced stiff competition within their category from major international airlines KLM and Cathay Pacific.

    Other notable winners on the night were Dubai Duty Free (Airport Retailer of the year) and Heathrow Airport (Airport Operator of the year).

    The Frontier Awards recognises best practice, rewards innovation and celebrates excellence across the global travel retail industry.

    Martin Mullen commented “This award is judged independently by some of the most influential people in the industry, the Frontier Awards deliver the ultimate level of prestige to winning and shortlisted companies”.

    Mullen also commented that “The Oman Air Inflight Operation is an award winning concession contract operated by MDF that commenced in 2010. MDF is an Aer Rianta International joint venture company with Oman Air. The success of the partnership has proved to be a commanding factor in the development of the inflight program”.

    The latest accolade can be added to Oman Air and MDF’s list of industry awards which include being awarded “Best In-Flight Duty Free” Provider by Pax International Magazine in April 2017.

    Engineer Abdulaziz Al Raisi, Acting CEO, Oman Air commented “ At Oman Air we work very hard with our partner MDF to ensure that we are providing our guests with the absolute best and this encompasses every detail of the on-board experience, including the products that we sell on our aircraft”.

    Al Raisi also commented “To win this award with such stiff competition in our category is a testament to the commitment of our teams to providing the absolute best Inflight flight duty free program”.


  • Congratulations to the winner of the legendary Ducati Streetfighter 848 at the Muscat Duty Free Biker’s Delight Raffle

    Mon, 01 August 2016

    We are delighted to announce the winner for our Biker’s Delight Raffle Draw number 49. The winning ticket number 0544, drawn out from hundreds of entries, belonged to Australian National and Dubai resident, Ms. Jane McCourtie.

    The draw took place on 29th June 2016, in the presence of Martin Mullen (Muscat Duty Free General Manager), MDF Duty Managers, and Shop Floor staff. A loyal MDF customer, Ms. Monika from India, was asked to pick the winning ticket from the carousel.

    Ms. McCourtie was pleasantly surprised to hear the news of her win from the Muscat Duty Free team. She had purchased both the car and bike raffle tickets as suggested by the sales lady and never expected that she would soon become the proud owner of a Classic Italian Ducati Streetfighter. Needless to say, Ms. McCourtie was ecstatic to learn about her win.

    The Streetfighter 848 embodies everything that has made Ducati superbikes legendary, and delivers pure motorcycling thrills. Muscat Duty Free has been known to be at the forefront of providing the best shopping experiences to all its customers, and the quality of prizes at their Dream Raffles is testament to this.

    The next Muscat Duty Free Biker's Delight Raffle draw features the Harley-Davidson Sportster XL883N which will further surprise and delight passengers with its raw power and mean looks. You can try your luck at owning this machine for as low as RO 11. Tickets can be purchased at the Muscat Duty Free departures and arrivals shops.

    Very soon, customers will be able to purchase Muscat Duty Free Dream Raffle tickets online from the MDF website. Buying a raffle ticket couldn’t get easier than this! Stay tuned for more updates on our latest developments and exciting offers.


  • Omani National wins a hefty prize of US $100,000 in cash at Muscat Duty Free Grand Cash Raffle Draw

    Sat, 26 March 2016

    Our hearty congratulations to Mr. Nasser Said Al Hashar from Oman, winner of the Muscat Duty Free Grand Cash Raffle, Draw number 46.

    The Muscat Duty Free Grand Cash Raffle keeps getting bigger and better. In the current draw, the prize money was even more – in fact double that of the previous draw. The lucky winner went home with a grand prize of US $100,000, which was handed to him by the MDF Marketing & Business Development Manager, Mobbashir Al- Rustom and Marketing Assistant Fatma Hamidi.

    The winning ticket number, 1210, was one of the 2300 tickets that were purchased at Muscat Duty Free stores. The winning ticket was picked from the giant draw drum at our shop floor by a customer who was travelling via Muscat International Airport on 23rd March, 2016.

    Mr. Al Hashar hails from Oman and is an ardent traveler. Incidentally, he was on a holiday when he received the call from Muscat Duty Free informing him of his spectacular win. He and his family were thrilled about the win and feel blessed to have received such a large sum of money. When asked whether he would buy raffle tickets again, he commented that he definitely would, and that he hopes to win the car raffle next. Good luck Mr. Al Hashar and all our customers participating in our dream raffles!

    Tickets for MDF Grand Cash Raffle Draw number 52 are available right now at the Muscat Duty Free shops at Arrivals and Departures for RO 30 each. Get your tickets today for a chance to win big at the next MDF Grand Cash raffle draw.


  • Golden customer wheels off in style in a Mercedes Benz SL 350 AMG at the Muscat Duty Free Car Raffle Draw

    Thu, 01 October 2015

    On the 30th of September 2015, Indian National Mr. Mathew C. Joseph wheeled off with a happy heart in his brand-new Mercedes Benz SL 350 AMG. It was a dream come true for Mr. Joseph as he expressed his delight to the Muscat Duty Free staff on hearing the news about his win.

    The winning ticket number was 1206, and was drawn from the carousel by Spanish passenger Ms. Monica, who was shopping at the Muscat Duty Free Departures shop at the time. The draw took place in the presence of Martin Mullen (MDF General Manager), Hilal Hamood Ibrahim Al Zadjali (MDF HR Development Manager), Mobbashir Abdulmajeed Al- Rustom (Marketing & Business Development Manager), and other senior officials and staff.

    As per officials, the car raffle had drawn a lot of attention from both local and international passengers. Polished and classy, the gorgeous Mercedes Benz SL 350 AMG is a serious attention-grabber, and apparently a big hit among the shoppers on the floor.

    Intrigued? We have an exotic Maserati Granturismo Sport currently up for grabs on the shop floor, for the upcoming Car Raffle Draw number 50. Tickets for the same can be purchased from the Muscat Duty Free shops at Departures and Arrival, priced at RO 50 a piece. Enter now for a chance to make this iconic Italian beauty your own!


  • Muscat Duty Free celebrates Oman National Day with launch of new Supercar Draw

    Mon, 18 November 2013

    On the 18th November Muscat Duty Free (MDF) launched its new Supercar Draw. The launch coincided with Oman’s 43rd National Day. The Maserati Gran Turismo is the highest ever valued car that MDF has raffled.  It retails at 53,000 OMR ($137,000). Tickets are priced at 50 OMR ($130) and there are 1,400 on sale. They can be purchased from any of MDF’s stores in Muscat International Airport. In the past MDF has successfully raffled Mercedes, Lexus and BMW luxury cars but this is the first time Muscat Airport will see a “Supercar”.

    Commenting on the launch, Tom Byrne, General Manager, MDF said, “Muscat Duty Free is delighted to be able to offer our customers a chance to win a truly incredible sports car. We wanted to do something very special to celebrate Oman’s 43rd National Day and the Maserati Gran Turismo will bring further luxury and excitement to our existing raffle draws. MDF are delighted to enhance our retail environment with this very special car raffle”.

    The draw will be held when all 1,400 tickets are sold.

    Besides the Maserati car raffle MDF is offering the Mercedes SLK 200 with tickets priced at 35 OMR ($67).In picture, Tom Byrne (General Manager MDF), Pat O Connor (Operations Manager MDF) and Saud Al Farazi (Head of Security MDF).


  • An Omani National wins US$50,000 cash raffle draw at Muscat Duty Free

    Wed, 07 April 2013

    The Muscat Duty Free Grand Cash Raffle Draw (US$ 50,000) was successfully held in the presence of Mr. Saeed Sulaiyem Saeed Al Kindi, Secretary of the Trade Affairs Department (Ministry of Commerce and Industry) and the Muscat Duty Free management General Manager, Mr. Tom Byrne, Finance Manager, Mr. Shantha Madurapperuma & Operations Manager Mr. Pat O Connor on 26th march at Muscat Duty Free shop floor.

    The winner Mr. Zayid Al Batashi was very excited when he received a call from Mr. O'Connor who informed him that he had won. Mr. Al Batashi could not believe he was the winner and thought one of his friends had played a practical joke on him. It was only when Mr. O'Connor confirmed that 0767 was the winning ticket that he knew it was not a joke.

    The winning ticket was one of 1,250 tickets that were purchased over the last nine months in Muscat Duty Free. The winner was picked from our giant draw drum by a random customer who had just purchased some gifts for her trip home in the departures shop.

    Mr. Al Batashi purchased the ticket along with his uncle who turned out to be very lucky! His former boss Mr. Jeff Pigg wife's Mrs.Lois Pigg was the winner of the Muscat Duty Free Dream Car Raffle last November and this motivated him to buy a ticket. The day after his lucky win, Mr. Al Batashi was flying from Muscat and purchased a ticket for Muscat Duty Free's current Dream Car raffle so you never know his name could be picked again.

    The cost of a ticket for the Grand Cash Raffle Draw ticket is RO 30. Muscat Duty Free currently offers a Dream Car Raffle draw at a price of RO 35 and Biker's Delight Raffle ticket at RO 11. These tickets are sold at the Muscat Duty Free shops in departures and arrivals.

    Mr.Tom Byrne and Mr.Shantha Madurapperuma are proud to have theseregular annual promotions in Muscat Duty Free. Mr. Byrne said "It's great when a local person wins, Mr. Al Batashi has become a very popular winner!!!

    Muscat Duty Free are also proud to have been awarded the ISO 9001: 2008 certificate by Bureau Veritas. The certification relates to the management and operation of Duty Free Shop and related activities in Airports, Seaports and In-flight Duty Free Operations. This certification is yet another positive milestone in Muscat Duty Free's journey to become one of the best Duty Free Operations not only in the region but also in the world.


  • Lucky passenger flies away on a Harley-Davidson at Muscat Duty Free

    Wed, 12 December 2012

    One lucky passenger flew in by plane to Oman, but flew away as the lucky winner of a red Harley-Davidson Dyna Super Glide at the Biker's Delight Raffle Draw held on 12th December, 2012. Mr. Omar Al Shamyleh from Jordan picked up his winning ticket while on a short business trip.

    Although he lives and works in Oman, he never owned a bike in the country. "It was a fantastic dream come true,"Omar confessed in great excitement. "The Omani roads offer some of the very best scenic sights in the Gulf and I can't wait to cruise up into the mountains on my Dyna Super Glide."

    Winning ticket, number 0369, was just one of a thousand tickets sold at the Muscat Duty Free Biker's Delight Raffle Draw Harley-Davidson Dyna Super Glide. Mr. Tom Byrne, General Manager of Muscat Duty Free, operated by Oman Sales & Services, explained that the ticket was picked out at random by another passenger who happened to be just passing through the duty free store. "The 2011 model Harley is a fantastic bike and we were all very excited – and a wee bit sad – to see it go," he confessed, somewhat wryly it seemed.

    Mr. Byrne, together with Pat O' Connor (Operations Manager for Muscat Duty Free), and Mr. Saeed Sulaiyem Saeed Al Kindi (Supervisor from the Department of Commercial Affairs),were all present for the raffle draw."Most importantly," Mr. Byrne continued happily, "It just goes to show that shopping at duty free is always a different and memorable experience, especially when you actually fly away from our store not by airplane…but by motorbike!."

    The next raffle draw Muscat Duty Free Biker's Delight Raffle for Harley-Davidson Sportster 1200 CA 2013 will further surprise and delight airport passengers at Muscat Duty Free. Who knows how people will leave the airport that time!


  • Muscat Duty Free Turns Memories of Oman into Fast Lane Fantasy

    Mon, 12 November 2012

    What better way to remember the wonders of Oman than from behind the wheel of a fabulous luxury car! For one lucky lady this dream has just became reality thanks to the Muscat Duty Free Dream Car Draw.

    The big draw took place on November 6th in the retail space of Muscat Duty Free, attended by senior management from Oman Sales Company, and Mr. Saeed Sulaiyem Saeed Al Kindi, of the Department of Commercial Affairs. Mr. Tom Byrne, GM of Muscat Duty Free, requested a passenger, who just happened to shopping in duty free, to pick the winning slip from a carousel of twelve hundred tickets. Winning number 0375 belonged to an American lady called Mrs. Lois Pigg who had recently visited Oman.

    Now, Lois certainly has a lot more to take back with her from Oman than simply great memories. For starters she will soon take delivery of an international specification Mercedes Benz C250 Coupe AMG in Obsidian Black with Sahara beige leather interior. The car will be freighted to Abu Dhabi for her collection. Her husband, Jeffrey, said on the telephone: "she had been planning on buying a new car upon returning to the States. But not in her wildest dreams had she bargained for a luxury Mercedes sports car." He laughed incredulously: "and certainly not from Oman!"

    Lois had been celebrating the 2012 New Year at Intercontinental Hotel with her family. She had filled out her lottery ticket at the last minute whilst shopping in Muscat Duty Free before the final call for her outbound flight. And just in case you are wondering, dear reader, at the incredible 'rotten' good luck of a tourist wining the car and not a resident of Oman, Jeffrey took pains to point out that his wife had lived in Oman for five years previously, knew the country well, and considered it to be one of the most beautiful places in the world.

    Tom Byrne neatly summed up Lois' good fortune: "The truth is, Lois may never get to meet the passenger who picked her lucky number. But I am sure that, whenever she gets behind the wheel of her Mercedes C250 AMG, she will always think of beautiful Oman first, and all her friends who live here." We all look forward to Lois visiting Oman again soon, but here's hoping she will let someone living a bit closer to home win at the next Muscat Duty Free Dream Car Draw!


  • Biodegradable bags at Muscat Duty Free

    Tue, 22 November 2011, Oman Daily Observer

    MUSCAT — The Wave, Muscat together with Muscat Duty Free introduced new polyethylene biodegradable shopping bags to be utilised by world travellers at the 1,200 sqm shopping area at Muscat International Airport. The Wave, Muscat's endorsement of this eco-friendly initiative reiterates its promise to preserving the natural habitat and to the Sultanate's stringent environmental protection regulations.

    On the occasion, Abdulla bin Khamis al Shidi, Deputy CEO of The Wave, Muscat said, "Home to hundreds of families being green has always been part of our long-term strategy and continues to rank high on our agenda. From the onset, we have adopted measures that will minimise the negative impact on our ecosystem. The natural reserve in the northern boundary of The Wave, Muscat to conserve the flora and fauna and migrating birds stands as a testimony to our contribution to actively integrate social and environmental factors into our business decisions.?He added, "We have great confidence in the services provided by Muscat Duty Free as it sets the standard for other companies in the market to follow. Joining hands with an organisation such Muscat Duty Free allows us to reach out to an even larger audience and raise awareness on how small actions can make a large impact."

    Tom Byrne, General Manager, Muscat Duty Free added, "Muscat Duty Free is very proud of this association with The Wave, Muscat, a truly dynamic organisation that holds many admirable values similar to our own. Our partnership in this project shows both companies commitment to the environment and making Oman an even greener place, a shining example in the Gulf and beyond."